Please take the time to thoroughly read through Our Customer Service policies and make sure that you fully understand them before commissioning us to produce your awards. Please note that we may change our policies from time to time, without notice. If you do not understand any of the policies outlined please do not hesitate to contact us.

QUALITY – Our handcrafted Awards are made from the finest natural and man-made materials. They typically have their own natural variations, because they are hand-crafted. No two handmade awards are 100 percent the same. Variations are usually minor and we feel they add to the character and beauty of every award that we produce. Variations are typically non-existent or at least imperceptible to the naked eye in mass-produced products such as crystal and certain types of medallions.

PRICING & SAMPLING – please check with your account representative for the updated product pricing. any branding or additional customization involved will cost additional.sampling charge will be applicable, if the order is confirmed post sampling then the sampling amount will be adjusted in the final invoice

ORDERING / DELIVERY POLICY – Receiving your corporate awards on time is a critical part of choosing the right awards provider. We won’t begin a job unless we know we will ship on-time – 50 % advance of the total value is payable once you have approved the sample. The balance is due when your order is ready for dispatch. Under no circumstances will we dispatch before full payment has been confirmed. please check with your Account representative for the production timeline before confirming the order.

APPROVAL OF FINAL ARTWORK -While we all take care to avoid mistakes, we do not accept responsibility for typographical errors, errors in spelling, or incorrect information provided, As the client, you will be asked to proofread and approve the final artwork before we proceed with the printing process. An email verification shall be considered conclusive as to the approval of all artwork. If there are any errors in files and/or instructions sent to us, we will work to correct these errors but you will be responsible for all the costs associated with these corrections.

RETURNS, REFUND AND CANCELLATIONS – All our awards have been ‘made to order.’ As such we are not offering an arrangement of return or refund. All sales are considered “final” once placed, given the custom manufacturing involved with each order. ( orders can not be cancelled or quantities reduced once the order is finalized.)
If your award has an unnatural defect or problem that is due to an error on our part, you may contact us to request a return within 14 calendar days of receipt of the order. Any corrections will be made at our expense, and the replacement shipping costs will be covered. If an unnatural defect or problem arises we will require you to return the goods

RETURN SHIPMENTS – All returns for the award shall be packed in the original packaging. The customer shall be responsible for any damages incurred as a result of the inadequate return packaging. We recommend that customers: (a) use a carrier providing shipment tracking on all returns, (b) ensure a safe return package to your account representative and declare the full value of the award (s); So that customers are fully protected when the shipment is lost or damaged during transit. If customers choose to forego these options during shipping, they will be responsible for any loss or damage to the product.

SHIPPING CHARGES – We normally ship our awards through Bluedart courier, unless otherwise requested. A flat rate typically applies to all orders depending on the weight of the consignment and the urgency of the delivery.

FREIGHT DAMAGE – Please report any and all damaged freight shipments to your account representative and save all original packaging materials. Your account representative will file a claim for freight and will instruct you on the next step.

COPYRIGHT – We retain full ownership of its concept designs and award prototypes. intellectual property rights on the works, articles or inventions it produces, such as copyright under the 1957 Copyright Act. Unused concepts and prototypes remain our property